Privacy Policy | BelugaGo

BelugaGo LLC ("BelugaGo," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website at www.beluga-go.com and our ground transportation services.

1. Information We Collect

Name, email address, and phone number when you make a booking
Pickup and drop-off addresses
Payment information processed securely by our payment provider
Communication preferences, including SMS opt-in consent
Device and usage data when you visit our website

2. How We Use Your Information

To confirm, manage, and complete your bookings
To send transactional SMS about your booking status, driver location, and service updates only if you have opted in
To process payments
To respond to your inquiries and provide customer support
To improve our services and website experience

3. SMS Communications

If you provide your mobile phone number and check the SMS consent box during booking, you agree to receive transactional text messages from BelugaGo LLC regarding booking confirmations, trip reminders, driver arrival alerts, and trip status updates. Message frequency varies by booking. Message and data rates may apply. Consent is not a condition of purchase.

To opt out at any time, reply STOP to any SMS. To request help, reply HELP. You may also contact us at [email protected] or call +1 (626) 297-1667.

We do not sell or share your phone number with third parties for their marketing purposes.

4. Sharing Your Information

We may share your information with:

Drivers and partners who fulfill your booking
Payment processors to handle transactions
SMS delivery providers such as Telnyx to send notifications
Legal authorities if required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as needed to provide our services and comply with legal obligations. You may request deletion of your data by contacting us.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of SMS communications at any time by replying STOP
Lodge a complaint with your applicable data protection authority

7. Cookies

Our website uses cookies and similar technologies to improve user experience and analyze traffic. You can control cookie settings through your browser.

8. Contact Us

BelugaGo LLC
209 N Prospectors Rd, Diamond Bar, CA 91765
Email: [email protected]
Phone: +1 (626) 297-1667